jillip Privacy Policy

1. Information We Collect

jillip collects several categories of personal information to provide, maintain, and improve our Services, ensure regulatory compliance, prevent fraud, and deliver personalized gaming experiences to Filipino players.

1.1 Information You Provide Directly

When you register for a jillip account, we collect the following personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (such as Philippine passport number, driver's license number, UMID, SSS number, or other valid ID);
• Contact Information: Email address, Philippine mobile phone number, residential address including street, barangay, city/municipality, province, and postal code;
• Account Credentials: Username, password, security questions and answers, and two-factor authentication settings;
• Financial Information: GCash mobile number, PayMaya account details, bank account numbers for BPI, BDO, Metrobank or other Philippine banks, credit/debit card numbers (tokenized and encrypted), transaction history, deposit and withdrawal records;
• Verification Documents: Copies of government-issued identification cards, proof of address documents (utility bills, bank statements), selfie photographs for identity verification, source of funds documentation;
• Communication Data: Messages you send to jillip customer support via live chat, email, Viber, Telegram, or other communication channels, including complaint records and service inquiries.

1.2 Information Collected Automatically

When you access and use jillip Services, we automatically collect certain technical and behavioral information:

• Device Information: Device type (mobile phone, tablet, desktop computer), operating system (iOS, Android, Windows, macOS), browser type and version, screen resolution, device identifiers (IMEI, advertising ID), device language settings;
• Usage Data: Pages viewed on jillip website, games played, bet amounts and frequencies, session duration, features used, click patterns, navigation paths, time spent on specific pages or games;
• Location Data: IP address, geolocation data (city and region level) to verify you are located within the Philippines as required by PAGCOR regulations, time zone settings;
• Gaming Activity: Complete history of bets placed, games played, winnings and losses, bonus claims and usage, tournament participation, loyalty program activity;
• Technical Data: Log files, cookies and similar tracking technologies, error reports, crash data, API calls, server response times.

1.3 Information from Third Parties

jillip may receive information about you from third-party sources including:

• Payment Processors: Transaction confirmation data from GCash, PayMaya, banks, and payment gateways;
• Identity Verification Services: Age verification, identity authentication, fraud detection services that cross-reference your information against public records and databases;
• Game Providers: Gaming session data, RTP (Return to Player) statistics, game outcome records from our licensed casino and sportsbook software providers;
• Regulatory Authorities: Information shared by PAGCOR or other Philippine regulatory bodies regarding licensing compliance, responsible gaming alerts, or self-exclusion registries.

2. How We Use Your Information

jillip uses your personal information for the following purposes, all of which are necessary to provide our Services and comply with legal obligations:

2.1 Service Delivery and Account Management

• Creating and maintaining your jillip account;
• Processing deposits and withdrawals via GCash, PayMaya, bank transfers, and other payment methods;
• Enabling you to place bets, play casino games, participate in tournaments, and use other gaming features;
• Calculating winnings, applying bonuses, managing your account balance;
• Providing customer support and responding to your inquiries;
• Sending transactional notifications about deposits, withdrawals, bet confirmations, and account activity.

2.2 Regulatory Compliance and Legal Obligations

• Verifying your age (21+ requirement) and identity to comply with PAGCOR licensing conditions;
• Confirming you are located within the Philippines when accessing jillip Services;
• Conducting Know Your Customer (KYC) and anti-money laundering (AML) checks as required by the Philippine Anti-Money Laundering Act and PAGCOR regulations;
• Reporting suspicious transactions to the Anti-Money Laundering Council (AMLC) when legally required;
• Maintaining records for regulatory audits and investigations;
• Complying with court orders, subpoenas, or lawful requests from Philippine law enforcement and regulatory authorities;
• Implementing responsible gaming measures including self-exclusion, deposit limits, and problem gambling interventions.

2.3 Security and Fraud Prevention

• Detecting and preventing fraud, money laundering, bonus abuse, and other illegal activities;
• Identifying multiple accounts, collusion, or cheating in games;
• Protecting jillip systems and infrastructure from cyberattacks, unauthorized access, and security threats;
• Monitoring transactions for unusual patterns that may indicate fraudulent activity;
• Maintaining the integrity of our games and ensuring fair play for all Filipino players.

2.4 Marketing and Promotional Communications

• Sending promotional emails about bonuses, special offers, new games, and tournaments at jillip (only with your consent);
• Delivering personalized bonus offers based on your gaming preferences and activity;
• Sending SMS notifications about time-sensitive promotions via your Philippine mobile number (with your permission);
• Displaying targeted advertisements on jillip website based on your interests;
• Inviting you to participate in player surveys and feedback programs.

2.5 Service Improvement and Analytics

• Analyzing usage patterns to improve jillip website design, navigation, and user experience;
• Understanding which games and features are most popular among Filipino players;
• Identifying technical issues, bugs, and performance problems;
• Conducting A/B testing to optimize features and interfaces;
• Developing new games, features, and services based on player preferences;
• Generating anonymized statistical reports for internal business analysis.

3. Legal Basis for Processing (Data Privacy Act Compliance)

Under the Philippine Data Privacy Act of 2012, jillip processes your personal information based on the following legal grounds:

• Consent: You have given explicit consent for us to process your personal data for specific purposes such as marketing communications;
• Contract Performance: Processing is necessary to perform our contract with you (the Terms and Conditions) and provide jillip Services you have requested;
• Legal Obligation: Processing is required to comply with Philippine laws and regulations including PAGCOR licensing requirements, anti-money laundering laws, and tax reporting obligations;
• Legitimate Interests: Processing is necessary for jillip's legitimate business interests such as fraud prevention, security, service improvement, and marketing, provided these interests do not override your fundamental rights and freedoms.

4. How We Share Your Information

jillip does not sell your personal information to third parties. However, we may share your information with the following categories of recipients for the purposes described in this Privacy Policy:

4.1 Service Providers and Business Partners

• Payment Processors: GCash, PayMaya, Philippine banks (BPI, BDO, Metrobank, etc.), payment gateway providers, and credit card processors to facilitate deposits and withdrawals;
• Game Providers: Licensed software providers that supply casino games, live dealer platforms, sports betting systems, and other gaming content;
• Identity Verification Services: Third-party providers that verify your age, identity, and address using Philippine government databases and public records;
• Cloud Hosting Providers: Secure data centers and cloud infrastructure providers that host jillip servers and databases;
• Customer Support Tools: Live chat software providers, email service providers, and helpdesk platforms that enable us to provide customer support;
• Marketing Platforms: Email marketing services, SMS providers, and advertising networks (only if you have consented to marketing communications);
• Analytics Providers: Web analytics tools that help us understand how Filipino players use jillip Services.

All third-party service providers are contractually required to protect your personal information, use it only for the specific purposes we authorize, and comply with applicable data protection laws.

4.2 Regulatory and Law Enforcement Authorities

jillip may disclose your personal information to:

• PAGCOR: For licensing compliance, regulatory audits, and responsible gaming enforcement;
• Anti-Money Laundering Council (AMLC): When legally required to report suspicious transactions or activities;
• Bureau of Internal Revenue (BIR): For tax reporting and compliance purposes;
• National Privacy Commission (NPC): In response to lawful data protection inquiries and investigations;
• Philippine National Police and Other Law Enforcement: When required by court order, subpoena, or legitimate law enforcement request;
• Other Regulatory Bodies: As required by applicable Philippine gaming, financial, or telecommunications regulations.

4.3 Business Transfers

In the event that jillip is involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, your personal information may be transferred to the acquiring entity or successor organization. You will be notified of any such change via email and prominent notice on the jillip website.

4.4 With Your Consent

We may share your information with other third parties when you have given us explicit consent to do so, such as when you authorize us to share your information with a specific partner for a promotional offer.

5. Data Security and Protection Measures

jillip takes data security seriously and implements comprehensive technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

5.1 Technical Security Measures

• Encryption: All data transmitted between your device and jillip servers is protected by 256-bit SSL/TLS encryption. Payment card information is tokenized and never stored in plaintext;
• Firewalls and Intrusion Detection: Multi-layered firewall protection and real-time intrusion detection systems monitor for suspicious activity and block unauthorized access attempts;
• Secure Data Centers: Your information is stored in secure, access-controlled data centers with 24/7 physical security, biometric access controls, and redundant backup systems;
• Access Controls: Role-based access control (RBAC) ensures that only authorized jillip personnel with a legitimate business need can access specific categories of personal data;
• Regular Security Audits: Independent security firms conduct regular penetration testing and vulnerability assessments of jillip systems;
• Secure Coding Practices: Our development team follows industry best practices for secure software development to prevent vulnerabilities.

5.2 Organizational Security Measures

• All jillip employees and contractors with access to personal data undergo background checks and sign confidentiality agreements;
• Regular privacy and data protection training for all staff members;
• Incident response procedures to address data breaches quickly and effectively;
• Data minimization policies ensuring we only collect and retain information necessary for specific purposes;
• Regular reviews and updates of security policies and procedures.

5.3 Your Security Responsibilities

While jillip implements robust security measures, you also have a responsibility to protect your account:

• Choose a strong, unique password for your jillip account and do not reuse passwords from other websites;
• Enable two-factor authentication (2FA) for additional account security;
• Never share your jillip username, password, or verification codes with anyone;
• Log out of your jillip account when using shared or public devices;
• Keep your email account and Philippine mobile number secure, as these are used for account recovery;
• Be cautious of phishing emails or messages claiming to be from jillip — always verify the sender before clicking links or providing information;
• Notify jillip customer support immediately if you suspect unauthorized access to your account.

6. Data Retention

jillip retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our Terms and Conditions.

6.1 Active Account Data

While your jillip account remains active, we retain all account information, transaction history, gaming activity, and related data to provide ongoing Services and maintain your account records.

6.2 Closed Account Data

After you close your jillip account (either voluntarily or due to suspension/termination), we retain certain information for the following minimum periods to comply with Philippine legal requirements:

• Financial Records: Minimum 10 years (as required by Philippine tax laws and anti-money laundering regulations);
• Identity Verification Documents: Minimum 5 years after account closure (PAGCOR requirement);
• Gaming Transaction History: Minimum 5 years (regulatory requirement for dispute resolution and audits);
• Communication Records: Minimum 3 years for customer service and legal purposes;
• Marketing Consent Records: Retained until you withdraw consent, plus 3 years for compliance documentation.

6.3 Self-Exclusion Data

If you self-exclude from jillip, we retain your identity information indefinitely to prevent you from re-registering during your exclusion period and to comply with responsible gaming obligations.

6.4 Data Deletion

After the applicable retention period expires, jillip securely deletes or anonymizes your personal information in accordance with our data retention policy and Philippine Data Privacy Act requirements.

7. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information held by jillip:

7.1 Right to Access

You have the right to request a copy of the personal information jillip holds about you. You can view much of this information directly in your jillip account dashboard. For a comprehensive data export, contact our Data Protection Officer at [email protected].

7.2 Right to Correction

You have the right to request correction of inaccurate or incomplete personal information. You can update most information directly in your jillip account settings, or contact customer support for assistance with changes that require verification.

7.3 Right to Erasure

You have the right to request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected. However, this right is subject to jillip's legal obligations to retain certain records for regulatory compliance, fraud prevention, and dispute resolution.

7.4 Right to Object to Processing

You have the right to object to certain types of processing of your personal information, particularly for marketing purposes. You can opt out of marketing communications at any time by clicking the unsubscribe link in emails, adjusting your communication preferences in your account settings, or contacting customer support.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another service provider where technically feasible.

7.6 Right to Withdraw Consent

Where jillip processes your personal information based on consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.

7.7 How to Exercise Your Rights

To exercise any of these privacy rights, contact jillip's Data Protection Officer:

• Email: [email protected] with subject line "Data Privacy Request"
• Account Dashboard: Privacy Settings section for self-service options
• Customer Support: Live chat available 24/7 on jillip website

We will respond to your request within fifteen (15) days as required by the Philippine Data Privacy Act. If we need additional time, we will notify you and explain the reason for the delay.

8. Cookies and Tracking Technologies

jillip uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content.

8.1 Types of Cookies We Use

• Essential Cookies: Required for jillip Services to function, including session management, authentication, security, and account access;
• Functional Cookies: Remember your preferences such as language, currency display, game favorites, and customization settings;
• Analytics Cookies: Help us understand how Filipino players use jillip, which pages are most visited, and how to improve navigation and features;
• Marketing Cookies: Used to deliver relevant advertisements and promotional content based on your interests and gaming activity (only with your consent).

8.2 Managing Cookie Preferences

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may prevent you from accessing certain jillip features or cause the website to function improperly. Marketing and analytics cookies can be disabled without affecting core functionality.

9. International Data Transfers

jillip is based in the Philippines and primarily serves Filipino players. Your personal information is stored on servers located within the Philippines or in secure data centers in jurisdictions with adequate data protection standards.

In limited circumstances, your information may be transferred to service providers located outside the Philippines (such as cloud hosting providers or payment processors with international infrastructure). When such transfers occur, jillip ensures appropriate safeguards are in place through:

• Standard contractual clauses approved by the Philippine National Privacy Commission;
• Certification that the recipient jurisdiction provides adequate data protection equivalent to Philippine standards;
• Binding corporate rules or other legally recognized transfer mechanisms.

10. Children's Privacy

jillip Services are intended exclusively for adults aged 21 years or older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that information and close the associated account.

Parents or guardians who believe their child has provided personal information to jillip should contact us immediately at [email protected] so we can remove the information and terminate the account.

11. Changes to This Privacy Policy

jillip reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this Privacy Policy;
• Post the revised policy on the jillip website with a prominent notice of the changes;
• Send an email notification to your registered email address (for significant changes that affect your rights);
• In some cases, request your renewed consent if required by law.

We encourage you to review this Privacy Policy periodically to stay informed about how jillip protects your personal information. Your continued use of jillip Services after changes are posted constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or jillip's data practices, please contact us:

Data Protection Officer
jillip Online Gaming Platform
Email: [email protected]
Live Chat: Available 24/7 on jillip website
Response Time: We respond to privacy inquiries within 15 days

12.1 Complaints to Regulatory Authority

If you believe jillip has violated your data privacy rights under Philippine law, you have the right to file a complaint with the National Privacy Commission:

National Privacy Commission (NPC)
5th Floor, Philippine International Convention Center (PICC)
Vicente Sotto Street, Pasay City, Metro Manila 1307
Email: [email protected]
Hotline: (+63-2) 8234-2228